Alert type | Impact | Recommended remediation | Details |
---|---|---|---|
Software | Error | Reboot the device. Reboot manually, or using the Reboot configuration service provider. Suggest doing this between meetings to minimize impact to your people in your organization. | Trigger conditions: - A critical process in the Surface Hub operating system, such as the shell, projection, or Skype, crashes or becomes non-responsive. - The device hasn't reported a heartbeat in the past 24 hours. This may be due to network connectivity issue or network-related hardware failure, or an error with the diagnostic data reporting system. |
Software | Error | Check your Exchange service. Verify: - The service is available. - The device account password is up to date – see Password management for details. | Triggers when there's an error syncing the device calendar with Exchange. |
Software | Error | Check your Skype for Business service. Verify: - The service is available. - The device account password is up to date – see Password management for details. - The domain name for Skype for Business is properly configured - see Configure a domain name. | Triggers when Skype fails to sign in. |
Software | Error | Reset the device. This takes some time, so you should take the device offline. For more information, see Device reset. | Triggers when there is an error cleaning up user and app data at the end of a session. When this operation repeatedly fails, the device is locked to protect user data. You must reset the device to continue. |
Hardware | Warning | None. Indicates negligible impact to functionality. | Triggers when there is an error with any of the following hardware components: - Virtual pen slots - NFC driver - USB hub driver - Bluetooth driver - Proximity sensor - Graphical performance (video card driver) - Mismatched hard drive - No keyboard/mouse detected |
Hardware | Error | Contact Microsoft support. Indicates impact to core functionality (such as Skype, projection, touch, and internet connectivity). Note Some events, including heartbeat, include the device’s serial number that you can use when contacting support. | Triggers when there is an error with any of the following hardware components. Components that affect Skype: - Speaker driver - Microphone driver - Camera driver Components that affect wired and wireless projection: - Wired touchback driver - Wired ingest driver - Wireless adapter driver - Wi-Fi Direct error Other components: - Touch digitizer driver - Network adapter error (not reported to OMS) |
Agent resource | Ports | Bypass HTTPS inspection? |
---|---|---|
*.ods.opinsights.azure.com | 443 | Yes |
*.oms.opinsights.azure.com | 443 | Yes |
*.blob.core.windows.net | 443 | Yes |
ods.systemcenteradvisor.com | 443 | No |